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Garanty & Complaints

We are committed to selling only the highest quality products. In the unlikely event that something is wrong with a product, we will do our best to resolve this as soon as possible. This is something that we guarantee!


What does the warranty entail?

All items purchased from us come with a one year limited warranty. If any damage has occurred while you, as a consumer, have handled the product correctly as should reasonably be expected of you, you will receive a new product from us.


When can a claim not be made under the terms of the warranty?

No warranty applies:

  • in the event of damage due to wilful intent
  • due to negligence
  • in the event of improper use
  • in the event of negligent care and maintenance
  • due to normal wear and tear
  • in the event of damage caused by failure to heed the instructions for use, or failure to observe them correctly


Warranty protocol

If you wish to make a claim under the terms of the warranty, please contact our customer service: via [email protected]