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Garanty & Complaints
We are committed to selling only the highest quality products. In the unlikely event that something is wrong with a product, we will do our best to resolve this as soon as possible. This is something that we guarantee!
What does the warranty entail?
All items purchased from us come with a one year limited warranty. If any damage has occurred while you, as a consumer, have handled the product correctly as should reasonably be expected of you, you will receive a new product from us.
When can a claim not be made under the terms of the warranty?
No warranty applies:
- in the event of damage due to wilful intent
- due to negligence
- in the event of improper use
- in the event of negligent care and maintenance
- due to normal wear and tear
- in the event of damage caused by failure to heed the instructions for use, or failure to observe them correctly
If you wish to make a claim under the terms of the warranty, please contact our customer service: via [email protected]